FAQs

We originally launched our sofa bed range with a storage unit, and we have now added to the range a no storage unit. This has allowed us to offer a sofa bed range at a lower price which we feel will make this fantastic sofa bed more affordable to more and more customers.

We have updated our website to lead with the no storage unit range and then if a storage unit is required, at the moment, you can order it separately by emailing us on info@habbio.co.uk

The sizes of the storage unit are:

• Single bed storage compartment measures: W59cm x D53cm x H5cm                                   Extra Cost £207
• Double bed storage compartment measures: W102cm x D53cm x H5cm                              Extra Cost £294
• King Size bed has two storage compartments, each measures: W59cm x D53cm x H5cm  Extra Cost £492 (two compartments)

Habbio fibre is made from textile waste and recycled plastics that have been diverted from entering landfill and our oceans. These are then woven into layers of soft polyester and processed into different densities that are used extensively in the bedding industry. Our fibre seat cushions are soft and supportive and are 100% polyester and 100% recyclable.

Habbio fibre is made from textile waste and recycled plastics that have been diverted from entering landfill and our oceans. These are then processed into an amazing polyester material that can be made into a hollow crimped fibre. Our fibre back cushions are 100% polyester and 100% recyclable.

Habbio has designed a range of sofas that are recyclable and non-toxic. Following an intensive period of research, Habbio has developed soft and supportive fibre fillings that give a better performance and comfort level than foam fillings.

We’re currently developing our website to make these items easily accessable. But in the meantime, if you would like to know more or order some replacement covers or extra units, please email into info@habbio.co.uk.

We use steel serpentine springs, they give good movement and enable us to achieve our slender seat platforms.

Habbio frames are made from FSC certified beech and other FSC hardwoods.

If you want to know how your Habbio sofa will be delivered and how easy it is to assemble with no tools. What our videos here.

Our Eco Velvet fabrics are machine washable on a low intensity cycle of 30c or below. Cosy Threads and Zero Boucle are water & stain repellent and should be wiped with a damp cloth only. All Habbio fabrics are free from flourocarbons, PFOA and PFOS.

All Habbio fabrics are naturally stain resistant. We achieve this without adding flourocarbons, which we don’t think are necessary as our fabrics won’t absorb pigments from most household offenders. Should you have an incident, don’t panic but act whilst the stain is wet. Removing excess stain, blotting with a clean absorbent cloth and in dire circumstances deploying a good old fashioned sponge, soap and water will do the trick. Always allow the area to dry naturally.

All sofas sold in the UK are required to meet fire regulations by law. We only use non-toxic treatments on our furniture.

Our fillings are made from recycled plastic bottles and are inherently fire retardant to UK standards, with no need for any additional chemicals.

We hope that the majority of answers to your questions can be found in our FAQ pages. However, if you need talk to someone, our Customer Service team are available Monday to Friday, 9am to 5pm.

We can usually resolve issues quickest via Email, info@habbio.co.uk. Please provide as much information (order details, tracking numbers, photos etc) as possible in your messages to us.

We appreciate that things can go wrong from time to time and we’ll work hard to get any issues fixed as quickly as possible. Our team have just one request – please be kind!

Please visit our locations page.

Soon we will have a number of retail partners that you can visit to see our products and test out our comfort and quality in person. If you sign up to our newsletter, you’ll be the first to find out when we do! You can sign up to our newsletter below.

Made from 100% recycled or sustainably sourced materials, 100% recyclable and generating less than 5% waste makes Habbio seriously sustainable.  On top of that we have designed our furniture to last.  With a 15-year frame guarantee and the ability to grow, we hope you won’t ever need to replace it.

To find out more about habbio and our products please see the our story page.

Yes, we have a range of accessories on our website which can be found here.

We’re really sorry if this is the case. In a addition to our 30 day free trial, we offer a 15 year frame guarantee and a 1 year manufacturing fault guarantee.

Please contact us via email at info@habbio.co.uk and we’ll work towards a suitable resolution as quickly as possible.

So that we can help right away, please include the following in your email:

• A description of the fault, including photographs if possible.
• Details of how the fault came to be.
• Whether you’d prefer a refund or a replacement (subject to stock)

Yes! Subject to stock availability, this can be arranged. Please follow the usual steps in setting up a return, but please include details of the product(s) you’d like to receive in exchange.

We’ll collect and process the return in the usual way, but we’ll send out a new order in lieu of a refund. Where there is a difference in price, we’ll issue a partial refund to your original payment method (if the new product is cheaper than the original) or send a payment request for the balance owing (if the new product is more expensive than the original).

Our returns process is nice and straightforward.

Please contact us at info@habbio.co.uk with your return request (please provide your order number and reason for return) and we’ll make the necessary arrangements for collection. You’ll then be able to choose a convenient collection timeslot directly with our customer service team.

You’ll need to please repackage your products into the boxes they arrived in. It’s no problem if you don’t have the boxes any more – we can send out new boxes if required, subject to a repackaging fee of £100. Just let us know if this needs to be arranged in your return request to us.
We’ll then have your order refunded as soon as the products have been delivered back to our warehouse and inspected by our returns team. This process usually takes up to 10 working days.

We aim to have refunds returned as soon as possible following a collection. This process typically takes up to 10 working days to allow for products to be delivered to our factory and inspected by our returns team.
Please see our Refund Policy.