Refunds and Returns Policy

THE EXTENDED 30 DAY TRIAL 
Further to your rights to cancel your order under ‘Distance Selling Regulations 2000’, we offer an extended 30 day trial as a gesture of goodwill, giving customers the chance to return their unwanted products. This way, customers can purchase their Habbio products with peace of mind.

Habbio Limited offer, as a gesture of goodwill, 30 days within which to trial our products, as such we reserve the right to refuse to honour the 30 day trial without prior notice in circumstances we see fit, including, without limitation: where it is evident that the product has become ripped, torn or which suggests or otherwise indicates the product has sustained any other damage whether due to negligence, wilful damage, neglect or otherwise and/or where we suspect any dishonesty, misrepresentation or misconduct on your part.

Where a 30 day trial has previously been used against a prior purchase – any subsequent orders will not be eligible for our 30 day trial. If the purchased product is to be returned, it should be repacked in its original packaging for a free return. If the original packaging is not available, you can use appropriate alternative packaging, though you will be charged a £100 restocking fee. We expect the items to arrive back in saleable condition.

Please send an email to info@habbio.co.uk with subject line ‘Order Number X: Return’. Please explain why you’d like to return your Habbio item(s) in the email.
*The extended trial is applicable to UK Mainland ONLY.

REFUNDS 
Refunds will be made to the originally charged account within fourteen (14) days of receipt of the returned goods, subject to such goods being returned in the same condition as you received them and subject to the restocking fee in Section 24.

GUARANTEE 
In addition to our extended 30 day trial, we offer a 15 year frame guarantee and a 1 year manufacturing fault guarantee.

15 year frame guarantee
We undertake to guarantee products used in a domestic setting for one year Parts and Labour plus a further 14 years Parts only from the date of purchase, against faults in the frame or workmanship.
During the initial 1 year period products will be repaired or have parts replaced at the discretion of the Company free of charge. During the additional 14 year period, parts only will be replaced provided that the common terms listed below have been adhered to.

Guarantee Terms
Prior arrangements must have been agreed directly with Habbio that a product or parts should be returned by the customer with proof of purchase, before any repair can be carried out or any refund made.

The product must not have been misused or handled carelessly, nor been damaged, neglected or used in abnormal conditions.

The product must only have been used for normal domestic purposes and not for any commercial or contract use whatsoever. If a returned non-faulty product does not arrive to us in a resalable condition, we will not be able to offer you a full refund. We will make a deduction to reflect its condition and refund you any remaining balance.

The product must not have been modified or altered in any way with no repairs attempted other than by a member of Habbio or a third party appointed by Habbio.

The word “faults” referred to in this guarantee means imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear caused by regular use. Damage such as scratches, marks or similar imperfections are not covered. Some fading of fabrics is normal over periods of time and is not covered by any guarantee.

The guarantee does not cover damage, loss, or other conditions beyond Habbio’s control such as damage resulting from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, floods, fire, or any other events due to natural causes.

If a particular product or part is no longer available, Habbio reserves the right to use an alternative product or part as a substitute for the product or part being repaired.
This guarantee cannot be transferred or assigned.
Habbio cannot be held responsible for shipping or transport costs to or from the U.K. mainland. Once the furniture or accessory has left the U.K. mainland, it is the customers’ responsibility to return any furniture or accessory for repair or refund.
This guarantee does not cover claims for consequential loss or damage.

These guarantees are offered as extra benefits and do not affect your statutory rights as a consumer. Any complaint will be investigated and if confirmed as a fault in materials or workmanship under the terms of this guarantee, Habbio at its’ sole discretion will repair or replace the product or part concerned. Habbio’s decision on how to resolve any complaint will be final. Any product or defective part replaced shall become Habbio’s property.

The information given above is all subject to our Terms & Conditions.

Should you have any questions or require assistance, please contact our customer services team who will be happy to help.